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We are recruiting a CQC Registered Manager

We are delighted to be Mayfair’s first research-oriented service for dementia and senior assisted living and are looking to recruit a dedicated, professional and polished registered manager to join our team and cater to our HNW clients. As our Registered Manager, you will be responsible for the overall management of our day to day operations for our in-home care service and our complimentary concierge service.

ROLE SUMMARY

Well-versed in sourcing and engaging with HNW/ high profile clients and service users
Ensuring clients are met with a warm and friendly service when they enquire
Recruiting carers that are well suited to a role as a carer and those that will comply with and adapt to our agency mantra and ethos
Ensuring all carers are up-to-date on all required training
Management of staff and supervisions, appraisal and disciplinary procedures
Manage the care rota, care assessments, risk assessments and care plans.
Undertake regular audits and spot checks
Ensuring that the agency operates within the set budget and hits the financial targets
Continue to review and improve processes, ensuring the most effective and efficient service is being delivered
Being the Registered Manager with the CQC
Be the Nominated Individual who is the key contact with CQC (you will supervise all regulated activity)

KEY RESPONSIBILITIES

Performance

To deliver excellent service to our entire client base, including all service users, relatives, power of attorneys and all professionals involved in our clients’ care
To meet set criteria and targets as defined by the yourself, and approved by the other managerial staff
- Maintaining a level of client courtesy and the understanding of all client needs
- Staff appearance and grooming standards

Act with integrity and a professional manner in order to promote The Mayf at all times.
To be organised and efficient in handling and delegating all initial enquiries into our services
Check the rota and agency tasks on a daily basis and communicate accordingly with the rest of the team
To communicate any relevant information to the team as necessary
To ensure that professional Customer Service Standards are consistently being achieved
Deal with issues, requests, and enquiries promptly and courteously, notifying the individuals concerned and follows up accordingly, while notifying the rest of the team
To maintain the highest standards in personal hygiene, uniform, appearance, body language and conduct.
Ensures that personal working area is clean and tidy at all times.
To be well organised, competent, keep accurate records and maintain the confidentiality of all service users and relatives.
Be familiar with local businesses, hospitals, parking possibilities, shops and hotels in order to give advice to patients and their relatives.
Maintain a customer escalated complaints framework, being attentive and responsive to client feedback
To be competent in the use of the telephone system

People

Be accountable for contribution and input to own training and development
Follow the culture of empowerment and ownership where all team members take responsibility for their contribution to the business
Assist with training and induction for all new members of the team and coach/support existing team
Key Working Relationships:

- Service users
- Relatives, power of attorneys
- Managers, and other staff members
- Carers
- GPs, and all other healthcare professionals

Education/Training Responsibilities:

Foster effective relations with staff and carers to maintain effective communications at all times
To attend all mandatory updates required by the CQC
To attend yearly initial first aid responses training
To identify ongoing development needs across for all service users and ensure these needs are met, relaying all information to managerial staff in regular meetings

Health & Safety responsibilities:

To be competent in the safe use and storage of all equipment in the department. Promptly report any faults and ensure appropriate action is taken. Ensure that regular maintenance is carried out.
To comply with COSHH regulations.
To be knowledgeable and implement aspects of the Data Protection Policy which has clear guidance on confidentiality and record keeping.

Qualifications

English to GCSE Level

Second Language

Experience

5 years experience as a CQC Registered Manager
Planning and reviewing care
Recognising/ Reporting safeguarding concerns to management
Supervisions and inductions
Managing business quality
Attention to detail, this is extremely important as the Registered Manager will be dealing overseeing multiple areas within the agency
Time efficient and can meet deadlines

Knowledge

A strong understanding of the requirements of CQC standards, the Health and Social Care Act, Health and Safety and other relevant legislation
Either enrolled to or have completed NVQ level 5 in Health and Social Care

Knowledge of the area, for medical and health purposes as well as leisure

Training

Safeguarding
Complaints handling
Medication management
Consent
Mental capacity
Health and safety
Human Resources

If you are passionate about delivering quality care, we look forward to hearing from you. Please email your CV and covering letter to recruitment@themayf.co.uk and we will be in touch with you soon.

Application deadline: 15/12/2022

Expected start date: 01/01/2023

Location: Mayfair, London, UK

Working pattern: Full-time, Permanent

Annual leave: As accrued

Salary: £42-47,000 per annum, contingent on experience

Personalised employee benefits to suit your requirements

Please note the terms and conditions apply to all successful candidates.